mangadexFrequently Asked Questions

On mobile devices we keep navigation mobile-first: Android users can follow the APK install path we document, iOS users may access mangadex through a mobile browser, and desktop remains fully supported. Visitors commonly ask about account setup, KYC verification, deposit and withdrawal flows, and markets such as Liga 1, Piala AFF and Champions League. Questions also arrive about live-dealer tables, slot titles like Aviator and Sweet Bonanza, and esports markets such as Mobile Legends and Free Fire.

This page answers practical items: how to reset passwords, steps for KYC, which payment rails we accept (DANA / e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment), how withdrawal reviews work, and the basic rules for our game categories. We also explain when to use e-wallets versus bank transfers and what evidence to prepare for verification. Services are available only where local law permits.

Use the FAQ by scanning the topic list below, expanding the accordion items that match your need, and comparing the short options we provide for payments, verification, and device access. If an answer refers to a document, follow the inline note to read the [[legal notice]] or [[terms]] page before contacting support. Where a step-by-step resolution is needed, the accordion points you at the right next action and links to support channels where we can help further.

Account and registration

If you forget your password, we provide a secure reset flow. Go to the login page, choose "Forgot password", enter your registered email, and we will send a reset link. The link is single-use and typically valid for 24 hours. If you do not receive the email, check spam folders and any filters on your inbox. For persistent delivery problems in Jakarta or Surabaya, contact support and include your registered email so we can verify and resend the link safely.

To complete KYC, open your account profile and follow the verification section steps: upload a government ID, submit a selfie for biometric check, and provide proof of payment if requested. We list acceptable ID types and document image guidelines on the verification page. Typical review time is 24–72 business hours. If you use a phone camera, make sure images are clear and not cropped. For users in Bandung, using a stable Wi‑Fi or a good mobile connection speeds uploads.

To change your email or contact details, go to Profile > Account Settings and request an update. For email changes we require verification of the new address and confirmation from the old address for security. If you no longer have access to the old email, submit a support request and include identity verification documents. Processing an email change typically takes 24–72 hours after we receive the required evidence and is completed only where local law permits.

Payments and transactions

We accept transfers to local payment, online payment, and e-wallet via virtual account and direct bank transfer methods; mobile banking support is also available for virtual accounts. "ENI" is not recognised as a standard Indonesian banking code — if you meant another bank, please check the bank name and contact support. For QR and e-wallet options we support local payment, online payment, e-wallet and mobile banking, and local payment for compatible wallets. Always confirm the correct virtual account number before sending funds and allow regional processing windows.

Withdrawal requests enter a compliance and fraud review after submission. We typically review requests within 24–72 business hours; during public holidays such as Idul Fitri or Idul Adha review may take longer. Once approved, transfer times depend on the chosen payout method: e-wallets like online payment or e-wallet usually move faster than interbank transfers, which can add 1–3 business days. If you need an update, provide your withdrawal ID when contacting support.

Fees and limits vary by method: e-wallets (mobile banking / local payment / online payment / e-wallet) often have lower or no platform fees and lower minimums, while bank transfers (mobile banking, local payment, online payment, e-wallet) may carry per-transaction bank fees and different daily limits. Minimum and maximum amounts are shown on the deposit or withdrawal screen before you confirm. We display any platform fee and will never deduct hidden amounts; if a third-party charge appears, contact your bank or e-wallet provider for clarification.

E-wallets such as mobile banking, local payment and online payment generally provide faster deposit and withdrawal times compared with bank transfers, since many e-wallet operations are real-time. Bank transfers via e-wallet, mobile banking, local payment or online payment can be slightly slower due to interbank settlement windows. Choose e-wallets when you want speed; choose bank transfers if you prefer virtual account records or have higher transfer limits. Balance the trade-offs by considering fees, speed, and your own bank or wallet availability.

Games and rules

We offer a broad range of markets: sportsbook coverage including Liga 1, Piala AFF, Champions League and selected international football fixtures; live-dealer tables such as blackjack, roulette, baccarat and Dragon Tiger from multi-camera studios; slot titles including Aviator, Sweet Bonanza, Gates of Olympus and Mahjong Ways; and esports markets for Mobile Legends, Free Fire and PUBG Mobile. Each category has its own ruleset and settlement conditions published in the game rules section on-site.

Typical bonus terms include a minimum deposit, wagering requirements, eligible games, and an expiration window. Wagering requirements specify how many times bonus funds must be staked before withdrawal. Some offers exclude certain games like live-dealer or specific slot titles. We always display full terms before you opt in and in the offer details. Read the duration, eligible markets (for example, if a bonus excludes Liga 1 markets) and any maximum withdrawal cap before accepting a promotion.

If a match is postponed, settlement depends on the market rules for that event. Some markets are voided and stake returned if the event does not start within a set period; others stay pending until the match is rescheduled. For competitions like Piala Indonesia or international fixtures, review the specific market's terms. We publish outcome rules on each market page and resolve cases according to those rules; if you need clarification, include the event ID in your support request.

Security and support

We protect personal information with encrypted storage, secure transmission channels and access controls. Only authorised personnel handle verification documents, and we retain data according to our [[terms]] and privacy policies documented on-site. We also advise users to secure their account with a strong password and unique email. For regional context, our procedures apply equally to accounts created from Medan, Bandung or other cities, and we perform additional scrutiny for certain high-value transactions as part of our compliance processes.

You can reach our support team by sending an email from your registered address; please include your account ID, a clear description of the issue, and any relevant screenshots or transaction IDs. For payment queries mention the method (for example e-wallet or mobile banking) and the transaction reference. We aim to reply within standard support windows; response times vary by volume and local holidays such as Imlek. If you need faster assistance, indicate urgency and provide the withdrawal or deposit reference number.

Our service is available only where local law permits. Availability may vary by province or city; some payment methods and markets are restricted in certain jurisdictions. If you are in Jakarta, Surabaya, Bandung or elsewhere, confirm availability by attempting to register or by consulting the location notice during registration. If you encounter a restriction, our support team can clarify which services are permitted in your area and point you to localised options where applicable.
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